DHL Supply Chain
DHL is the worlds leading logistics group. We are present in 220 different countries/territories where we employ over 5,00,000 employees. DHL offers a unique and diverse portfolio of services to its clients ranging from air freight, ocean freight, international express, warehousing, domestic transport, document management and international mail. DHL has 3 different divisions – DHL Supply Chain (DSC), DHL Global Forwarding (DGF) and DHL Express. This role is based in DHL Supply Chain. DHL Supply Chain is capable of providing a comprehensive portfolio of services to all its clients including warehousing, distribution and supply chain solutionsCompany Info
Job Description
Key Purpose:
Grow organization’s revenue by ensuring that DHL clients experience customer delight with the services provided, identifying new business opportunities and working across function to give best in class services.
Key Focus:
- Develop a thorough understanding of key clients’ needs and requirements.
- End to end Account Management including – generating new business from customer management, performance management & profit improvement, Client Experience Surveys and renewals.
- Assist to drive warehouse operations & transport to improve Profits / Service Level.
- Agreements / Productivity Support in managing Key Performance Indicators for Service Logistics Clients.
- Developing and sustaining solid relationships with key clients.
- Act as the key point of contact between strategic clients and internal teams.
- Compile MIS reports periodically on account progress, KPI metrics, forecasts and more
- Address and timely resolve operational issues / concerns.
- Open to travel to warehouses in remote locations(Delhi/Bangalore)
Education & Experience:
- First attempt clearance with 60% and above in 10, 12, Graduation & MBA (Specialization in Operations / Supply Chain Management / Project Management preferable)
- 0 – 2 year of working experience.
- Passion for Supply Chain Management
- Open to work / travel to warehouses in remote location
- Willingness to relocate primarily either in Delhi or Bangalore
Behavioral Attributes:
- Good Analytical skills
- Provides both verbal and written information in a timely, clear and concise manner
- Listens attentively, and summarizes or asks questions, when needed, to clarify information
- Ability to build rapport with key clients
- Ability to handle multiple client accounts
- Exceptional customer service skills
- Computer skills: Proficient in MS Excel and MS Powerpoint
Education-
UG:Any Graduate in Any Specialization
PG:MBA/PGDM in Other Management
